Privacy Policy

Last updated: 30/03/2026

Heethr Solutions Inc. (“Heethr”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the Heethr mobile application, website, and services (collectively, the “App”).

We comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as other applicable data protection laws.

 

1. Information We Collect

1.1 Information You Provide to Us

When you create or use a Heethr account, we collect personal information necessary for the operation of our platform, including:

  • Name
  • Email address
  • Phone number
  • Address
  • Account login credentials
  • Profile information (including profile photos where provided)
  • Company name (optional)
  • Project-related data, tasks, and notes
  • Purchase history and transaction details
  • Payment and billing information (processed via third parties)

Phone Number Requirement

Your phone number is required because it is essential for the core functionality of the Heethr platform. Heethr operates as a marketplace that connects contractors and customers.

Phone numbers are used to:

  • Verify identity and reduce fraudulent accounts
  • Enable communication between users
  • Support account security and recovery
  • Facilitate real-world service coordination

Phone numbers are not sold or used for advertising purposes.

 

1.2 Information We Collect Automatically

We collect certain technical and usage data automatically:

  • Device and operating system information
  • IP address
  • Usage data
  • Crash logs and diagnostics
  • Device identifiers (Advertising ID, Android ID, or similar identifiers)

This data is collected automatically via system processes and third-party tools such as Firebase and Crashlytics.

 

1.3 Payment Information

Payments are securely processed by third-party providers:

  • Stripe (including Apple Pay and Google Pay)

We do not store full financial details.

 

1.4 Location Data

With your consent, we collect approximate or precise location data:

  • Collected automatically when enabled
  • Used for matching users with nearby service providers
  • Used to improve personalization and service efficiency

Location may be used in limited background scenarios where necessary.

 

1.5 How We Use Specific Data Types

For transparency, we explain how key data categories are used:

  • Location Data
    Used to provide location-based services, including matching users with nearby contractors and improving personalization.
  • Profile Information (Photo, Name, Address)
    Used to create and manage accounts and enable interactions between users. This data may be processed by service providers necessary for app operation.
  • Contact Information (Email and Phone Number)
    Used for authentication, communication, account security, and recovery.
  • Payment Information
    Processed by Stripe to complete transactions securely.
  • Purchase History
    Used to manage transactions, support users, and maintain account records. Limited data may be shared with payment processors where necessary.
  • Device and Other Identifiers
    Collected automatically and used for analytics, performance monitoring, fraud prevention, and security. Processed by providers such as Firebase and Crashlytics.

 

2. How We Use Your Information

We use data to:

  • Create and manage accounts
  • Provide and operate the App
  • Process payments
  • Enable communication between users
  • Personalize services (including location-based matching)
  • Improve performance and analytics
  • Detect fraud and ensure security
  • Comply with legal obligations

 

3. Sharing of Personal Information

We do not sell or rent personal data.

We may share data only with:

  • Service providers (hosting, infrastructure, analytics such as Firebase)
  • Payment processors (Stripe)
  • Location-related service providers
  • Legal authorities where required

All sharing is limited to what is necessary for operation.
Personal data is not shared for advertising purposes.

 

4. Data Storage and Security

Data is stored on secure systems with encryption and access controls.
Some data may be processed outside your country.

No system is 100% secure, but we apply industry-standard protections.

 

5. Data Retention

We retain data only as long as necessary.

Upon account deletion, data is deleted or anonymized unless legally required otherwise.

 

6. Your Rights and Choices

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Withdraw consent
  • Request deletion

You may request account deletion:

Requests are processed in accordance with applicable laws.

 

7. Cookies and Analytics

We use cookies and similar technologies for analytics and performance.

These may collect:

  • Device data
  • Device identifiers
  • Usage patterns

You may disable these features in your device settings.

 

8. Children’s Privacy

The App is not intended for users under 18.

 

9. International Users

Data may be processed in other jurisdictions.

 

10. Changes to This Policy

We may update this policy. Continued use means acceptance.

 

11. Contact Us

Heethr Solutions Inc.
105 – 7355 Trans Canada Route
Montreal, QC H4T 1T3
Canada

Email: info@heethr.com